Shipping
Order Processing and Shipping Times
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Processing Time: After an order is placed, it is subject to a processing time that is separate from the shipping time. We typically take 2-5 business days to process orders. Please note that processing times may be longer during weekends and holidays.
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Shipping Time: The shipping time of your order will depend on the carrier chosen at checkout. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.
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Weekend Delays: Kindly note that both processing and shipping times may be extended during weekends and public holidays.
Lost or Stolen Packages
- Delivery Confirmation: In cases where a package is marked as delivered by the carrier but you have not received it, please contact the carrier directly to resolve the issue. We are not responsible for any lost or stolen packages that carriers mark as delivered.
Address Accuracy
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Responsibility: It is crucial to ensure that the shipping address and recipient's name are entered accurately during checkout. We will not be held responsible for packages that have incorrect information entered at checkout.
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Double-Check: We encourage you to double-check the accuracy of your shipping address and recipient's name before finalizing your order. This step is essential to avoid any shipping issues.
Holiday and Black Friday Sales
- Different Timelines: During holidays and special events like Black Friday sales, our processing and shipping times may be different due to the high volume of orders. While we are a small business committed to shipping orders in a timely manner, there might be delays during such busy periods.
We appreciate your understanding and cooperation with these guidelines as we work to deliver your orders accurately and efficiently. Should you have any questions or concerns, please don't hesitate to reach out to our customer support team at shopmusclemommy@gmail.com